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Warranty Information

Limited Lifetime Warranty

Each piece of fine quality stainless is warranted against original defects in workmanship and materials for the lifetime of the original owner. If any piece fails to conform to this warranty, return the piece with proof of purchase to Oneida Ltd. at the address below. Oneida Ltd. will, at its option, replace the affected piece (not the complete set) at no charge. A similar piece will be used for replacement if the original pattern is no longer available. This warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If you have any questions, please reference contact information below.

 

For Flatware warranty information please call 1-800-T-SPOONS (1-800-877-6667) 

CUSTOMER SERVICE HOURS:

Monday - Thursday: 8:00am - 11:00am EST and 1:00pm - 4:30pm EST

Friday: 8:00am - 11:30am EST and 12:30pm - 3:00pm EST

 

You may also contact us at sales@oneida.com.

Oneida Company Store
Return Goods Department
606 Sherrill Road
Sherrill, NY 13461


Canada's warranty return address is:
Canada - Consumer Markets
EveryWare Global Inc. (Anchor Hocking/Oneida)
391B Matheson Blvd. East, Mississauga, ON L4Z 2H2
.

 

IMPORTANT: Please contact our service team at 1-800-341-3332 prior to sending in your product.


Patterns Forever Commitment

Since 1880, the purchase of fine flatware from Oneida has brought quality, style, and everyday durability to our customer's tables.  If you have selected a pattern from our Patterns Forever Collection, you have our commitment  that your investment in fine flatware will be an enduring one.

Patterns Forever Logo

 


Culinaria and Chef's Table Dinnerware

3 Year No-Chip Warranty: The dinner plate, salad plate, bowl and mug of this fine quality Oneida dinnerware (Four Piece Place Setting) are warranted against edge chipping for 3 years from date of the original purchase. If any piece fails to conform to this warranty, return the piece, with proof of purchase, to Oneida Ltd. at the address below. Oneida will, at it's option, replace the affected piece only (not for a complete set) in the same color or a similar color if the original color is not available at no charge. This warranty does not cover any damage or defects caused by misuse, abuse or failure to use proper care in accordance with the instructions provided.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. 

Oneida Company Store
Return Goods Department
606 Sherrill Road
Sherrill, NY 13461

 

Canada's warranty return address is:
Canada - Consumer Markets
EveryWare Global Inc. (Anchor Hocking/Oneida)
391B Matheson Blvd. East, Mississauga, ON L4Z 2H2


IMPORTANT: Please contact our service team at 1-800-341-3332 prior to sending in your product.


Bradshaw International, Inc is a marketer of quality cookware and bakeware sold under the Oneida name. You’ll find these popular products in grocery and big box retailers across the USA and Oneida Outlet stores. These items are also covered by a warranty.

Bakeware Warranty:
Oneida Bradshaw Commercial, Harmony, Platinum and Professional bakeware is warranted for the lifetime of the product against defects in workmanship and materials, excluding damage caused by misuses, abuse or failure to adhere to instructions provided. If any piece fails to conform to this warranty, please call Bradshaw International at 1-800-878-0196. At their option, Bradshaw International will replace (with an equivalent piece if the original design is no longer available) the nonconforming pieces.

Roaster/Grill Warranty:
Each Oneida Bradshaw Roaster, Grill and Griddle is warranted for ten years from the date of original purchase against original defects in workmanship. and materials, excluding damage caused by misuses, abuse or failure to adhere to instructions provided. If any piece fails to conform to this warranty, please call Bradshaw International at 1-800-878-0196. At their option, Bradshaw International will replace (with an equivalent piece if the original design is no longer available) the nonconforming pieces.

Warranty claims must be accompanied by proof of purchase and mailed to:

Bradshaw International, Inc.
Attn. Encore Consumer Returns
9409 Buffalo Avenue
Rancho Cucamonga, CA 91730

Customer Service inquiries can be directed to:
Bradshaw International
1-800-878-0196
orderinquiries@goodcook.com

http://www.goodcook.com/

 


Robinson Home is a marketer of high quality kitchen tools, gadgets and barware that is currently sold under the Oneida name. Feel confident buying these exceptional items as they come with this worry-free warranty.

Robinson Home promises to replace any Oneida product that breaks during normal household use. If you have a problem and need a replacement under the terms of the warranty, just send the product to:

Product Replacement Services
c/o Robinson Home Products Inc.
170 Lawrence Bell Drive,  Suite 110
Williamsville, NY 14221

Customer service questions can be directed to Robinson Home Products at 1-800-245-2433

Customer Service hours:
Monday through Thursday: 8:00am-5:00pm EST
Friday: 8:00am-2:30pm EST

Email: Customerservice@robinsonus.com
Website: http://robinsonus.com/

This warranty gives you specific legal rights which may vary from state to state. Manufactured under license from Oneida Ltd. By Robinson Home.


Toastess Electrical Products:

Toastess International warrants that appliances shall be free from defects in material and workmanship for a period of one year from the date of purchase. During this ‘in-warranty’ period, defective products will be repaired or replaced at the discretion of the retailer and/or Toastess International. This warranty covers normal domestic usage and does not cover failure as a result of damage during shipment, alteration, accident, misuse, abuse, glass breakage, neglect, commercial use or improper maintenance. A defective product purchased through our web site should be returned within 30 days of receipt to:

Oneida Company Store
Return Goods Dept.
606 Sherrill Rd.
Sherrill, NY 13461

 

Canada's warranty return address is:
Canada - Consumer Markets
EveryWare Global Inc. (Anchor Hocking/Oneida)
391B Matheson Blvd. East, Mississauga, ON L4Z 2H2
.


IMPORTANT: Please contact our service team at 1-800-341-3332 prior to sending in your product.

Please contact our service team at 1-888-263-7195 if you have any questions regarding your web site return/purchased product.

PRODUCT PURCHASED THROUGH YOUR LOCAL RETAILER:
Please contact your original source of purchase for any defective purchases. Also, reference contact information for all warranty issues related to your purchase.

Web Site: http://www.toastess.com/pages/support/contact

Customer Service contact information:
Email: info@toastess.com
Tel.: 514-685-3660
Fax: 514-685-8300
Hours: Mon – Fri 8:30am – 4:30pmEST

To ensure prompt ‘in-warranty’ service, securely package and return the product prepaid. Be sure to include the original proof of purchase and a description of the defect along with your address and zip/postal code.


Clearance/Sale Items

Items offered through our Clearance/Sale section of our site may be sold as a set. Please be informed that the product may be received in one box and not received as sold on the site. For example, when purchasing two sets of six, you may receive twelve in one box. These items are on clearance at a drastically reduced price without detail to individual packaging. The condition or absence of a box for items/sets offered through the Clearance/Sale section of our site will not be considered a valid reason for product return. If our customer chooses to return the product due to this issue, we will not be responsible for customer postage return expenses. If you have any questions, please contact our customer service team at 1-888-263-7195 or sales@oneida.com.