Oneida
Now Shipping to Canada!

Customer Service

Customer Service

CONTACT US FOR YOUR CONSUMER QUESTIONS:
Your complete satisfaction is our primary concern. When you need us, we are here to help:

To contact us via phone:


United States Customers (1-888-263-7195)

Customer Service hours:
Monday through Thursday: 8:00am-4:30 pm EST
Friday: 8:00am-3:30pm EST

For US Returns, please follow the instructions on our return policy.


Canadian Customers (1-800-341-3332)

Customer Service hours: 
Monday through Thursday: 8:00am-4:30 pm EST
Friday: 8:00am-3:30pm EST

                     

 


For Canadian Returns, please follow the instructions on our Canadian return policy.


To write to us via mail:

Oneida Ltd.
PO Box 1
Oneida, New York 13421-2899


To contact us via email:

Please fill out this form. Our normal response time for email inquiries is 2-3 business days.