888-263-7195 
800-341-3332
CONTACT US FOR YOUR CONSUMER QUESTIONS:
Your complete satisfaction is our primary concern. When you need us, we are here to help:
To contact us via phone:
United States Customers (1-888-263-7195)
For US Returns, please follow the instructions on our return policy.
Customer Service seasonal hours:
Monday thru Friday: 8:00 am - 9:00 pm EST
Saturday: 9:00 am - 3:00 pm EST
For US Returns, please follow the instructions on our return policy.
Canadian Customers (1-800-341-3332)
Customer Service seasonal hours:
Monday thru Friday: 8:00 am - 9:00 pm EST
Saturday: 9:00 am - 3:00 pm EST
For Canadian Returns, please follow the instructions on our Canadian return policy.
To write to us via mail:
Oneida Ltd.
PO Box 1
Oneida, New York 13421-2899
To contact us via email:
Please fill out this form. Our normal response time for email inquiries is 2-3 business days.
