- Return Policy
- Terms of Use Policy
- Privacy Policy
Oneida Ltd.
Internet, Telephone and Mail Order Return Policy
Any unused merchandise or merchandise damaged during shipment may be returned to Oneida for refund or replacement at any time within thirty (30) days* after the date of the order as indicated on the original invoice included with the original shipment. Refunds will be issued in the original form of payment for actual price paid, including any applicable sales tax. We will only refund shipping charges if
we have sent the wrong item or if the item sent was damaged during shipment.
To ensure that we process your return according to your wishes, please follow the procedure outlined below when returning your merchandise to Oneida:
1. Complete all applicable portions of the return questionnaire on the reverse side of your original invoice.
2. Pack and seal all Oneida products to be returned or exchanged securely, in the original package if possible, along with copies of the original invoice and completed return questionnaire.
3. Ship your return or exchange prepaid -- we do not accept C.O.D. deliveries -- to the following address:
Oneida Ltd.
Return Goods Department
163 Kenwood Ave.
Oneida, New York 13421
4. While not required, we recommend that you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your return. These options will provide you added protection since Oneida Ltd. cannot be responsible for Oneida products lost or damaged during their return shipment from you to Oneida.
5.Unfortunately, items purchased by internet, phone or mail cannot be returned at our Oneida Factory Outlet or Oneida Outlet store locations. We apologize for this inconvenience.
If you have any questions, please call 1-888-263-7195, or contact Oneida Customer Service online.
Customer Service hours:
Monday thru Thursday 8:00 a.m. to 4:30 p.m. EST
Friday 8:00 a.m. to 3:30 p.m. EST
