Contact Customer Service

Your complete satisfaction is our primary concern. When you need us, we are here to help:

Contact us via phone: 1-888-263-7195 (United States customers)

To write to us via Email:
General questions: sales@oneida.com

Want to Identify Your Pattern? We can help!

If you're having trouble identifying your flatware pattern, please send us a photo of THE FRONT OF THE TEASPOON. It is important to TYPE ANY WRITINGS from the back of the teaspoon within your request. You may email the photo and information to sales@oneida.com or mail it with your name, address and telephone number to:

Oneida Ltd.
Consumer Affairs Dept.
P.O. Box 1
Oneida, NY 13421

Please allow approximately 30 days to receive your product identification information. Thank you.

To write to us for any reason via mail:
Oneida Ltd.
PO Box 1
Oneida, New York
13421-2899

Canadian Customers: Please visit our Canadian Service Page or call 1-800-341-3332 for more information.