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Contact Customer Service

Your complete satisfaction is our primary concern. When you need us, we are here to help:

Contact us via phone: 1-888-263-7195 (United States customers)

 

 

 

CUSTOMER SERVICE HOURS:

 

Monday - Friday: 8:00am - 1:30pm EST and 2:30pm - 4:30pm EST

 

 

Contact our service team at WebOrders@theOneidaGroup.com

 

 

FOR RESTAURANT/HOTEL PRODUCT REQUESTS, PLEASE REFERENCE LINK BELOW FOR ASSISTANCE:

http://foodservice.oneida.com/contact

 

*When requesting an order cancellation, please enter CANCEL AND YOUR ORDER NUMBER in the subject line so that our team can respond to your request promptly.


Want to Identify Your Domestic Pattern? We can help!

If you're having trouble identifying your flatware pattern, please send us a photo of THE FRONT AND BACK OF YOUR 5 PIECE PLACESETTING. It is important to TYPE ANY WRITINGS from the back of the teaspoon within your request. You may email the photo and information to WebOrders@theOneidaGroup.com .

Please allow up to 30 days to receive your product identification information. Thank you.

For discontinued Oneida/Sant' Andrea/Viners cutlery patterns with 7pc place settings, please contact:

CutlerySearch, Carmarthenshire, SA33 5AT, Wales, U.K.
Website: www.cutlerysearch.com

 


CUSTOMER SERVICE HOURS:

 

Monday - Friday: 8:00am - 1:30pm EST and 2:30pm - 4:30pm EST