Contact Customer Service
Your complete satisfaction is our primary concern. When you need us, we are here to help:
Contact us via phone: 1-888-263-7195 (United States customers)
Contact our service team at email@example.com
*When requesting an order cancellation, please enter CANCEL AND YOUR ORDER NUMBER in the subject line so that our team can respond to your request promptly.
Want to Identify Your Pattern? We can help!
If you're having trouble identifying your flatware pattern, please send us a photo of THE FRONT OF THE TEASPOON. It is important to TYPE ANY WRITINGS from the back of the teaspoon within your request. You may email the photo and information to firstname.lastname@example.org or mail it with your name, address and telephone number to:
Consumer Affairs Dept.
P.O. Box 1
Oneida, NY 13421
Please allow approximately 30 days to receive your product identification information. Thank you.
To write to us for any reason via mail:
PO Box 1
Oneida, New York
Please Note: Our Canadian Office has now closed.
Canada's new warranty return address is:
Oneida Company Store
Return Goods Dept.
606 Sherrill Rd.
Sherrill, NY 13461
IMPORTANT: Please contact our service team at 1-800-341-3332 prior to sending in your product.