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Contact Customer Service

Your complete satisfaction is our primary concern. When you need us, we are here to help:

Contact us via phone: 1-888-263-7195 (United States customers)

Holiday Weekend Hours:  Customer Service will be open 9:00 AM to 3PM on Friday and Saturday.

CUSTOMER SERVICE HOURS:

Monday - Thursday: 8:00am - 11:30am EST and 12:30pm - 4:30pm EST

Friday: 8:00am - 11:30am EST and 12:30pm - 3:00pm EST

Contact our service team at sales@oneida.com 

 


*When requesting an order cancellation, please enter CANCEL AND YOUR ORDER NUMBER in the subject line so that our team can respond to your request promptly.


Want to Identify Your Pattern? We can help!

If you're having trouble identifying your flatware pattern, please send us a photo of THE FRONT OF THE TEASPOON. It is important to TYPE ANY WRITINGS from the back of the teaspoon within your request. You may email the photo and information to sales@oneida.com or mail it with your name, address and telephone number to:

Everyware Global, Inc.
Consumer Affairs Dept.
163 Kenwood Ave
Oneida, NY 13421

Please allow approximately 7 - 10 days to receive your product identification information. Thank you.


To write to us for any reason via mail:
Everyware Global, Inc.
Consumer Affairs Dept.
163 Kenwood Ave
Oneida, NY13421-289

Canada - Consumer Markets:
EveryWare Global Inc. (Anchor Hocking/Oneida)
391B Matheson Blvd. East, Mississauga, ON L4Z 2H2

Canada's warranty return address is:
EveryWare Global Inc. (Anchor Hocking/Oneida)
391B Matheson Blvd. East, Mississauga, ON L4Z 2H2

IMPORTANT: Please contact our service team at 1-800-341-3332 prior to sending in your product.


CUSTOMER SERVICE HOURS:

Monday - Thursday: 8:00am - 11:30am EST and 12:30pm - 4:30pm EST

Friday: 8:00am - 11:30am EST and 12:30pm - 3:00pm EST