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International Shipping FAQ

Oneida has partnered with 51commerce to allow you to see your total landed price including duties, taxes, shipping and handling charges before you place your order. here is some additional information for our valued international customers:

What is FiftyOne?
Can my order be delivered internationally?
How will I know how much my order cost?
Are there any additional costs that will be due upon receipt of my order?
What currencies does FiftyOne support?
I live in the U.S., can I use FiftyOne to ship an order internationally but pay in U.S. Dollars (USD)?
What payment options does FiftyOne support?
What are my international shipping options?
When am I billed?How much duty and taxes are charged on international orders?
Do you ship to U.S. military addresses (APO/FPO)?

How can I track my international order?
What will my credit card statement say?
Who should I contact if I have questions relating to my order after I have made a purchase?
What is your return policy for international orders?


What is FiftyOne?
FiftyOne is a global ecommerce solution that allows us to present our international shoppers with Oneida product prices in the currency of your choice, aggressive international shipping costs and the lowest possible guaranteed order total. The FiftyOne solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with confidence.

Can my order be delivered internationally?
Yes. Through our partnership with FiftyOne, we are pleased to provide an enhanced international shopping experience for customers in 11 countries, with support for many more coming soon. International shoppers now get the benefit of seeing Oneida product prices in their local currency, guaranteed order totals, cost-effective international shipping and much more.

How will I know how much my order will cost?
Just add items to your Cart and click on the Checkout button. FiftyOne will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.

Are there any additional costs that will be due upon receipt of my order?
No. When you use the FiftyOne global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by FiftyOne. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

What currencies does FiftyOne support?
Currently, FiftyOne supports billing in over 9 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported  currencies. Once you confirm your preferences, you will be able to see Oneida products priced in your selected currency.

I live in the U.S., can I use FiftyOne to ship an order internationally but pay in U.S. Dollars (USD)?
Yes, FiftyOne supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you’re an American traveling or living abroad.

What payment options does FiftyOne support?
Currently, FiftyOne supports Visa, MasterCard and PayPal with additional payment options coming soon.

What are my international shipping options?

Below is a summary of delivery promises for our international orders. You will be quoted a specific delivery promise at the time of checkout that is based on your selected destination country and the shipping methods available for the items in your shopping cart.

DestinationDelivery Promise
Canada 4-8 business days
Mexico 5-9 business days
Central America and the Caribbean 5-11 business days
South America 5-12 business days
Europe 5-11 business days
Asia-Pacific Countries 5-12 business days
South Asia 6-12 business days
Africa and Middle East 5-11 business days

Note: If your order contains an item that is on back order, your order will not ship until that final item becomes available. We do not ship partial shipments to our international customers.

 

How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country/region. International shipping will be calculated and guaranteed during the FiftyOne global checkout based on the Oneida items you are purchasing and your shipping destination.

When am I billed?
Your credit card will be billed by FiftyOne at the time your parcel(s) leave the U.S.*

How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that FiftyOne supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the FiftyOne global checkout.

Do you ship to U.S. military addresses (APO/FPO)?
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.

How can I track my international order?
Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package.

What will my credit card statement say?
Your credit card will be billed by FiftyOne and your credit card statement will read “51*OneidaLtd” where 51 denotes the FiftyOne network.

Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us at sales@oneida.com and we will gladly assist you with your questions. Please allow for time zone differences. We assure you that we will get back to you as promptly as possible.

At this time, we offer toll free to our Canadian customers only: 1-800-341-3332

Please Note: Our Canadian Office has now closed.

Canada's new warranty return address is:
Oneida Company Store
Return Goods Dept.
606 Sherrill Rd.
Sherrill, NY  13461

IMPORTANT: Please contact our service team at 1-800-341-3332 prior to sending in your product.



CUSTOMER SERVICE HOURS:

Monday - Thursday: 8:00am - 11:30am EST and 12:30pm - 4:30pm EST

Friday: 8:00am - 11:30am EST and 12:30pm - 3:00pm EST

 

What is your return policy for international orders?
Oneida will accept merchandise returns within 60 days of receipt. Please notify us immediately upon receipt of any damaged or defective merchandise.