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Oneida Ltd. Internet, Telephone and Mail Order Return Policy
Any unused merchandise or merchandise damaged during shipment may be returned to Oneida for a refund/exchange within *30 days of the date your order was received. When purchasing your product in a set configuration, Oneida must receive the return in the same configuration. We will only refund shipping charges if we have sent the wrong item or if the item was damaged during shipment.
To ensure that we process your return according to your wishes, please follow the procedure outlined below when returning your merchandise to Oneida:
You may also e-mail us at email@example.com.
Items offered through our Clearance/Sale section of our site may be sold as a set. Please be informed that the product may be received in one box and not received as sold on the site. For example, when purchasing two sets of six, you may receive twelve in one box. These items are on clearance at a drastically reduced price without detail to individual packaging. The condition or absence of a box for items/sets offered through the Clearance/Sale section of our site will not be considered a valid reason for product return. If our customer chooses to return the product due to this issue, we will not be responsible for customer postage return expenses. If you have any questions, please contact our customer service team at 1-888-263-7195 or firstname.lastname@example.org.