888-263-7195 
800-341-3332
Estimated shipping times apply only to in-stock merchandise. Please call a Customer Service representative at: 1-888-263-7195 to verify availability. Oneida maintains the right to require a signature for select orders.
Customer Service seasonal hours:
Saturday 9:00 am - 3:00 pm EST
You may also e-mail our customer service team at sales@oneida.com
ESTIMATING ARRIVAL DATE OF YOUR GROUND PACKAGE:
1. Allow 2-3 days for processing
2. Check map below to find the number of days UPS estimates for delivery
3. Add number one and two together to get total number of days estimated for the package to arrive at its destination.
Can I cancel/modify my order/shipment?
When you place an order at Oneida.com, your order immediately drops into our fulfillment center flow to help ensure your package is delivered within our estimated shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted. Once your order has been submitted, please refer to our easy return and exchange policy. 
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