Customer Service

Flatware

Each piece of fine quality stainless is warranted against original defects in workmanship and materials for the lifetime of the original owner. If any piece fails to conform to this warranty, return the piece with proof of purchase to Oneida Ltd. at the address below. Oneida Ltd. will, at its option, replace the affected piece (not the complete set) at no charge. A similar piece will be used for replacement if the original pattern is no longer available. This warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided. To be eligible for this warranty, you must register through the Oneida website today at  www.oneida.com/register or toll free number below.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If you have any questions, please reference contact information below.

Full Lifetime Warranty

Enroll to ensure coverage activate your warranty:  http://www.oneida.com/patterns-forever/
 
Each piece of fine quality Oneida stainless is warranted against original defects in workmanship and materials for the lifetime of the original owner.
If any piece fails to conform to this warranty, return the piece to Oneida Ltd.,(1-800-877-6667) at the address below, Oneida Ltd., will at its option refinish or replace the piece at no charge.

You may also contact us at sales@oneida.com.

This warranty does not cover any damage or defects caused by misuse, abuse or failure to use proper care in accordance with the instructions provided. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Oneida Company Store
Return Goods Department
606 Sherrill Road
Sherrill, NY  13461

For Flatware warranty information please call 1-800-T-SPOONS (1-800-877-6667)

Our offices will be closed 3:30 July 2 and July 3 in observance of the Independence Day Holiday.
Customer Service regular hours:
Monday thru Thursday 8:00 am - 4:30 pm EST
Friday 8:00 am - 3:30 pm EST

Culinaria Dinnerware

3 Year No-Chip Warranty

The dinner plate, salad plate, bowl and mug of this fine quality Oneida dinnerware (Four Piece Place Setting) are warranted against edge chipping for 3 years from date of the original purchase. If any piece fails to conform to this warranty, return the piece, with proof of purchase, to Oneida Ltd. at the address below. Oneida will, at it's option, replace the affected piece only (not for a complete set) in the same color or a similar color if the original color is not available at no charge. This warranty does not cover any damage or defects caused by misuse, abuse or failure to use proper care in accordance with the instructions provided.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Ensure Warranty Coverage by Registering on Oneida Website today at www.oneida.com/register (Registration will be accepted as Proof of Date of Purchase).

Oneida Company Store
Return Goods Department
606 Sherrill Road
Sherrill, NY  13461

Kitchenware & Cutlery

Robinson Home is a marketer of high quality kitchen tools, gadgets and barware that is currently sold under the Oneida name. Feel confident buying these exceptional items as they come with this worry-free warranty.

Robinson Home promises to replace any Oneida product that breaks during normal household use. If you have a problem and need a replacement under the terms of the warranty, just send the product to:

Product Replacement Services
c/o Robinson Home Products Inc.
2615 Walden Ave.
Buffalo, NY 14225

Customer service questions can be directed to Robinson Home Products at 1-800-245-2433
Customerservice@robinsonus.com
http://www.robinsonknife.com/

This warranty gives you specific legal rights which may vary from state to state. Manufactured under license from Oneida Ltd. By Robinson Home.

Bakeware & Cookware

Bradshaw International, Inc is a marketer of quality cookware and bakeware sold under the Oneida name. You’ll find these popular products in grocery and big box retailers across the USA and Oneida Outlet stores. These items are also covered by a warranty.

Bakeware Warranty:
Oneida Bradshaw Commercial, Harmony, Platinum and Professional bakeware is warranted for the lifetime of the product against defects in workmanship and materials, excluding damage caused by misuses, abuse or failure to adhere to instructions provided. If any piece fails to conform to this warranty, please call Bradshaw International at 1-800-878-0196.  At their option, Bradshaw International will replace (with an equivalent piece if the original design is no longer available) the nonconforming pieces.

Roaster/Grill Warranty:
Each Oneida Bradshaw Roaster, Grill and Griddle is warranted for ten years from the date of original purchase against original defects in workmanship. and materials, excluding damage caused by misuses, abuse or failure to adhere to instructions provided.  If any piece fails to conform to this warranty, please call Bradshaw International at 1-800-878-0196.  At their option, Bradshaw International will replace (with an equivalent piece if the original design is no longer available) the nonconforming pieces.

Warranty claims must be accompanied by proof of purchase and mailed to:

Bradshaw International, Inc.
Attn. Encore Consumer Returns
9409 Buffalo Avenue
Rancho Cucamonga, CA 91730

Customer Service inquiries can be directed to:
Bradshaw International
1-800-878-0196
Karen.Wilson@goodcook.com
http://www.goodcook.com/

ONEIDA Immaculate Cookware

Oneida Immaculate Stainless Steel Cookware is warranted for 5 years from the date of original purchase against defects in materials and workmanship when used under normal household conditions in compliance with the instructions provided. The warranty does not cover any damage or defects caused by accident, misuse, abuse, use in commercial establishments or failure to adhere to the manufacturing's use and care instructions. Scratches, scores, pits, discoloration or damage from overheating or other misuses are not covered by this warranty. If you believe this product fails to conform to this warranty, return it postage paid with your name and address, date, place and proof of purchase to Oneida Ltd, (1-800-877-6667) at the address below.

Oneida Company Store
Return Goods Department
606 Sherrill Rd.
Sherrill, NY  13461

Product found to be defective will be replaced at Oneida's option; a similar piece will be used for replacement if the original pattern is no longer available. A shipping and handling charge may be included with this service.

This warranty gives you specific legal rights and you may also have other rights which vary from state to state.

Please click here to review our return policy.