Customer Service

• Return Policy
• Terms of Use Policy
• Privacy Policy

Oneida Ltd.
Internet, Telephone and Mail Order Return Policy

Any unused merchandise or merchandise damaged during shipment may be returned to Oneida for a refund/exchange within *30 days of the date your order was received. We will only refund shipping charges if we have sent the wrong item or if the item was damaged during shipment.

To ensure that we process your return according to your wishes, please follow the procedure outlined below when returning your merchandise to Oneida:

1. Complete all applicable portions of the return questionnaire on the reverse side of your original invoice.

2. Pack and seal all Oneida products to be returned or exchanged securely, in the original package if possible, along with copies of the original invoice and completed return questionnaire.

3. Ship your return or exchange prepaid -- we do not accept C.O.D. deliveries -- to the following address:

Oneida Company Store
Return Goods Dept.
606 Sherrill Rd.
Sherrill, NY  13461

4. While not required, we recommend that you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your return. These options will provide you added protection since Oneida Ltd. cannot be responsible for Oneida products lost or damaged during their return shipment from you to Oneida.

5.Unfortunately, items purchased by internet, phone or mail cannot be returned at our Oneida Factory Outlet or Oneida Outlet store locations.

6. Oneida Ltd. reserves the right to access a minimum $25 handling fee on returned items.

7. Credit are applied to returns when returned in their original packaging within 30 days. 

8. When returning product purchased through a retailer, please indicate the approximate date of your purchase in your return.

If you have any questions, please call 1-888-263-7195, or contact Oneida Customer Service online. 

You may also e-mail us at sales@oneida.com.