Contact Customer Service

Your complete satisfaction is our primary concern. When you need us, we are here to help:

Oneida

Phone: 1-888-263-7195 (US Customers)

              1-800-341-3332 (Canadian Customers)

Email (click link): WebOrders@theOneidaGroup.com

Hours of operation:  Monday through Friday, 8:00am-5:00pm EST

Anchor Hocking

Phone: 1-800-562-7511 ext.2478

 Email (click link):  Consumer@anchorhocking.com   

 Hours of operation:  Monday through Friday, 8:00am-12:00pm and 1:00pm-5:00pm EST

Oneida FoodService

For Restaurant/Hotel product requests, please reference the link below for  assistance:

http://foodservice.oneida.com/contact

*When requesting an order cancellation, please enter "Cancel" and your order number in the subject line so that our team can respond to your request promptly.

Pattern Identification:

Please visit the flatware section of our website to see all of our currently available flatware patterns and pieces. We also offer a small selection of discontinued patterns with pieces available for purchase. 

For discontinued Oneida/Sant' Andrea/Viners cutlery patterns with 7pc place settings, please contact:

CutlerySearch, Carmarthenshire, SA33 5AT, Wales, U.K.
Website: www.cutlerysearch.com