Contact Customer Service
Your complete satisfaction is our primary concern. When you need us, we are here to help:
Anchor Hocking
Phone: 1-800-562-7511 ext.2478
Email (click link): Consumer@anchorhocking.com
Hours of operation: Monday through Friday, 8:00am-12:00pm and 1:00pm-5:00pm EST
Oneida
Phone: 1-888-263-7195 (US Customers)
1-800-341-3332 (Canadian Customers)
Email (click link): WebOrders@theOneidaGroup.com
Hours of operation: Monday through Friday, 8:00am-1:30pm and 2:30pm-4:30pm EST
Oneida FoodService
For Restaurant/Hotel product requests, please reference the link below for assistance:
http://foodservice.oneida.com/contact
*When requesting an order cancellation, please enter "Cancel" and your order number in the subject line so that our team can respond to your request promptly.
Pattern Identification:
Please visit the flatware section of our website to see all of our currently available flatware patterns and pieces. We also offer a small selection of discontinued patterns with pieces available for purchase.
For discontinued Oneida/Sant' Andrea/Viners cutlery patterns with 7pc place settings, please contact:
CutlerySearch, Carmarthenshire, SA33 5AT, Wales, U.K.
Website: www.cutlerysearch.com