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Contact Customer Service

Your complete satisfaction is our primary concern. When you need us, we are here to help:

Contact us via phone: 1-888-263-7195 (United States customers)

 

 

 

CUSTOMER SERVICE HOURS:

 

 

 

Monday - Friday: 8:00am - 1:30pm EST and 2:30pm - 4:30pm EST

 

 

Contact our service team at WebOrders@theOneidaGroup.com

 

 

FOR RESTAURANT/HOTEL PRODUCT REQUESTS, PLEASE REFERENCE LINK BELOW FOR ASSISTANCE:

http://foodservice.oneida.com/contact

 

*When requesting an order cancellation, please enter CANCEL AND YOUR ORDER NUMBER in the subject line so that our team can respond to your request promptly.

Pattern Identification:

Please visit the flatware section of our website to see all of our currently available flatware patterns and pieces. We also offer a small selection of discontinued patterns with pieces available for purchase. 

For discontinued Oneida/Sant' Andrea/Viners cutlery patterns with 7pc place settings, please contact:

CutlerySearch, Carmarthenshire, SA33 5AT, Wales, U.K.
Website: www.cutlerysearch.com

 


CUSTOMER SERVICE HOURS:

 

 

 

Monday - Friday: 8:00am - 1:30pm EST and 2:30pm - 4:30pm EST