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Warranty Information

Stainless Steel Limited Lifetime Warranty

What is Covered: Each piece of fine quality stainless is warranted against original defects in workmanship and materials.

What is Not Covered: This warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided. 

How Long Coverage Lasts: This warranty provides a limited lifetime period of coverage. The duration of the lifetime coverage is measured by lifetime of the original owner.

What Our Company Will Do: Our company will, at its option, send a replacement piece (not the complete set) at no cost to you.  A similar piece will be used for replacement if the original pattern is no longer available. 

How You Get Service: Notify us by sending a letter, the affected piece(s), proof of purchase and original warranty to the address below. You will be responsible for return shipping costs.

The Oneida Group
Attn: Oneida Consumer Affairs Department
519 N. Pierce Avenue
Lancaster, OH 43130
USA

How U.S State Law Applies: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. If you have any questions, please reference contact information below.

How Canadian Law Applies: This warranty gives you specific legal rights, and you may also have other rights which vary in Canada, and from province to province in Canada.

Questions: If you have questions about this warranty, call us at (888)-263-7195 or email at WebOrders@theOneidaGroup.com. Our office hours are Monday - Friday: 8:00am - 1:30pm EST and 2:30pm - 4:30pm EST.  Canadian customers please call us at 1-800-341-3332.

 

Chef’s Table Dinnerware Warranty

What is Covered: The dinner plate, salad plate, bowl and mug of this fine quality Oneida dinnerware (Four Piece Place Setting) are warranted against edge chipping. 

What is Not Covered: This warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided. 

How Long Coverage Lasts: This warranty provides a 3-year period of coverage from date of the original purchase. 

What Our Company Will Do: Our company will, at its option, replace the affected piece only (not the complete set) in the same style or a similar style if the original style is not available at no charge. 

How You Get Service: Notify us by sending a letter, the affected piece(s), proof of purchase and original warranty to the address below. You will be responsible for return shipping costs.

The Oneida Group
Attn: Oneida Consumer Affairs Department
519 N. Pierce Avenue
Lancaster, OH 43130
USA

How U.S State Law Applies: This warranty gives you specific legal rights and you may also have other rights which vary from state to state. 

How Canadian Law Applies: This warranty gives you specific legal rights, and you may also have other rights which vary in Canada, and from province to province in Canada.

Questions: If you have questions about this warranty, call us at (888)-263-7195 or email at WebOrders@theOneidaGroup.com. Our office hours are Monday - Friday: 8:00am - 1:30pm EST and 2:30pm - 4:30pm EST.  Canadian customers please call us at 1-800-341-3332.

 

Please note that select Oneida products outside of those mentioned above, may include a warranty. If you have questions concerning your product, please contact our Customer Service team at (888)-263-7195 or email at WebOrders@theOneidaGroup.com. Our office hours are Monday - Friday: 8:00am - 1:30pm EST and 2:30pm - 4:30pm EST.  Canadian customers please call us at 1-800-341-3332.