With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our consumers, associates and communities is our top priority. During this time, our Consumer Relations team will have limited staffing, which may result in a significant delay in responding to your inquiry. Be assured that we are working as quickly as possible to address the needs of each of our consumers. We appreciate your patience during this time.

To provide you with the best possible customer experience during this time, we encourage you to take advantage of our FAQs to find answers to some of the most common questions below:

General FAQs


Where can I purchase Oneida products?

Oneida products can be found in most major retail stores across the United States. We also encourage you to view our website.

What is "open stock"?
Open stock means that individual serving and place setting pieces are available to be purchased separately. This allows you to replace pieces that may be lost or damaged or add to your set over time. Not all patterns have open stock items.
Can I request a catalog?
We do not currently offer a catalog, but please view our website to see our current available items.
Where are Oneida products made?
Oneida products are currently sourced internationally.


Oneida.com FAQs
When will my order ship?
Our fulfillment center operates Monday through Friday (9am to 5pm), except for designated holidays. All orders placed with our free shipping promotion will be shipped from our fulfillment center within 3-4 business days from the time that the order is submitted.
What countries do you ship to?
Orders may be placed for delivery within the United States. We are currently unable to accommodate requests to ship outside of the United States, including APO and FPO addresses.
Can I cancel or modify my order?
Once your order is submitted, it is immediately processed and sent for packaging and fulfillment. This helps ensure that your order is delivered within our estimated shipping time frames. We are unable to cancel or make any changes to an order once an order has been submitted.
Can I apply a recent promotion to an order already submitted?
Promotional offers cannot be applied on previous purchases. Discounts cannot be combined with other coupons and do not apply to weekly deals. Promotions may be altered or discontinued at any time.
Do you offer free shipping?
Free standard shipping is available for orders with a subtotal of $99.00 or greater. Occasionally, we offer different shipping promotions, including free shipping. If you would like to be notified of our free shipping promotions, we encourage you to subscribe to our email list.

Do you price match?
We do not currently offer price matching.
How do I return one or more items from my order?
You may return any unwanted and unused items within 30 days from your date of delivery for a refund. To learn more, please refer to our return policy. Refunds for returned products may be expected within 30 days from the date we receive your return.
Do you offer a military discount?
We do not currently offer a military discount. However, we do feature promotions often that appear on the top banner of our website homepage. You can also sign up to receive promotional discounts via email.
If an item is not on your website, do you no longer carry it?
If an item is not currently featured on our website, this could mean that the item is discontinued, out of stock or only offered in retail stores.
What are "Weekly Deals"?
To view our current weekly deals, click here.

I signed up for emails, now how do I get the 10% off my first order?
After subscribing to our mailing list, you will receive a promotion code via email to receive 10% off your first order.
Do you offer gift cards?
We do not offer gift cards.


Oneida Flatware FAQ
Is it possible to order a single piece for my existing set?
Individual serving and place setting pieces, also known as “open stock”, may be available for purchase separately. This allows you to replace pieces that may be lost or damaged or to simply add to your set over time. However please note that not all patterns have open stock items.
To find out if you can purchase flatware items individually type the pattern name in the search bar in the top right corner of the website. If the items are not listed separately, we do not sell them individually.
What does 18/10, 18/8, and 18/0 stainless mean?
These percentages represent the amount of chrome and nickel in the steel alloy that we use to make our products. Chrome is added to aid the steel in corrosion resistance and the nickel is added for a soft, silver-like luster. 18/10 means that the metal has 18% chrome and 10% nickel. 18/8 stainless has 18% chrome and 8% nickel. 18/0 has 18% chrome and 0% nickel.

How do I care for my stainless flatware?
Before using your Oneida stainless for the first time, we recommend that you wash it thoroughly in your dishwasher or by hand. To keep your flatware looking its best, we suggest the following tips:

In a Dishwasher: Your Oneida stainless is dishwasher safe and stain resistant. However, if any discoloration should develop (caused by hard water), use a stainless cleaner, and follow instructions carefully.

By Hand: Always use hot water and a mild soap or detergent. Rinse in clean, hot water and dry immediately.

General Information: Avoid harsh detergents containing lemon, as they can harm flatware surfaces. Wash your stainless as soon as possible after each meal. This will prevent prolonged contact with harsh, acidic foods that may cause discoloration, corroding or pitting. It is also preferable to wash your stainless separately from aluminum, sterling or silver-plate. Never let your flatware soak (even in plain water) or leave unwashed overnight. Knife blades are particularly sensitive to acidic foods, soaking in water and air-drying. Therefore, it is very important that you wash your knives promptly after each use, and dry immediately. Do not store flatware in plastic or other wrappings that can trap moisture. Keep knives and any other hollow-handled flatware away from open flames and other sources of extreme heat. You should not try to sharpen any knives that have serrated edges, as it will damage the blade.

Why do stains occur on some stainless flatware?
Stainless steel flatware is stain less, but is not absolutely stain proof, especially under unfavorable conditions. Such common foods such as tea, coffee, vinegar, salt, mustard, mayonnaise, and eggs may stain, pit, or corrode your flatware when present for prolonged periods. Certain minerals in our tap water may also affect flatware. Even the detergent used to wash our flatware in the dishwasher may harm flatware surfaces.
How do I remove stains from my stainless flatware?
Use a good quality stainless cleaner to remove the build-up caused by minerals.
Is Oneida stainless dishwasher safe?
Yes! Your Oneida stainless flatware is meant to be used and enjoyed. We suggest that you rinse your flatware after use before placing in the dishwasher. Any scented detergent (i.e. lemon or orange) or detergents with citric acid such as gel pacs are not suggested.
How should flatware be put into the dishwasher?
Load the dishwasher with handles of the spoons and forks facing down and the handles of the knives up.


How should one care for sterling, silver-plated, or gold-plated flatware?
When not in use, keep these types of flatware in a closed drawer or chest lined with tarnish-resistant cloth. We do not recommend any of these three metals to be put in the dishwasher. If you choose to place them in a dishwasher, ensure that you do not mix metals in the same load. Remove flatware before the drying cycle and hand dry. Also, many automatic dishwashing detergents contain bleach that may remove the oxidation that was used to highlight pattern detail. Sterling and silver-plate do require periodic polishing with high-quality silver polish.
What is included in a place setting?
A single place setting includes a dinner spoon, teaspoon, dinner fork, salad fork and dinner knife.
What is the difference between a dinner spoon and teaspoon?
The dinner spoon, which is the larger of the two, is used for eating soups, cereals, and desserts. The smaller spoon, or teaspoon, can be used for eating cereal and soups, as well as stirring coffee and tea.
Similarly, a dinner fork is larger compared to a smaller salad fork.
What is in a Hostess Set, Serving Set and an Entertainment Set?
Hostess Sets: Gravy Ladle, Tablespoon, Sugar Spoon
*A simple way to remember what pieces are in a Hostess Set is that the word Hostess starts with an "H" and everything in a Hostess Set holds something.

Serving Sets: Serving Fork, Butter Knife, Pierced Tablespoon

Entertainment Set: Casserole Spoon, Dessert Server

Does My Flatware Purchase Include A Warranty?
A limited lifetime warranty is included with each purchase of Oneida flatware. Each piece of fine quality Oneida stainless is warranted against original defects in workmanship and materials for the lifetime of the original owner. If any piece fails to confirm to this warranty, return the piece(s), along with proof of purchase (ex. purchase receipt or warranty card), to the address below. The Oneida Group will, at its option, replace the affected piece (not the complete set) at no charge. A similar piece will be used for replacement if the original pattern is no longer available. This warranty does not cover any damage or defects caused by misuse, abuse, or failure to use proper care in accordance with the instructions provided.
The Oneida Group
Attn: Consumer Relations
519 Pierce Ave
Lancaster, OH 43130
Can you help me find a discontinued Oneida pattern?
For discontinued patterns we recommend searching through secondary marketplaces such as Replacements Ltd or eBay as these sources carry many Oneida patterns that we have discontinued.
Do You Still Accept Betty Crocker Points?
Oneida no longer accepts Betty Crocker coupon points toward current purchases.

How do I find my specific Oneida pattern?
Since 1880, Oneida has designed hundreds of flatware patterns for the consumer market. We continue to introduce new patterns that beautifully complement consumer dinner tables. Previous patterns, however, may be discontinued and no longer available for purchase.
We encourage you to view our current select of flatware patterns on our website to try and match the pattern of your current set. Should you need assistance with identifying your Oneida pattern name, please send photos (front and back) of your flatware to us at Consumer@oneida.com and include “PATTERN IDENTIFICATION” in the subject line of your email. We will do our very best to identify your Oneida flatware pattern!
Can you provide me with the current market value of my vintage Oneida flatware?
Since we are not involved in the secondary market, we are unable to offer information on the current market value of your Oneida flatware. You may want to contact Replacements LTD or eBay to determine the current selling price. You may also try an antiquities dealer in your area.
Oneida Cookware FAQ

How do I care for my Oneida cookware?

Hard-Anodized Cookware and Aluminum Cookware: These pots and pans are so easy to clean thanks to the nonstick surface lining each piece. To preserve the nonstick coating, wash by hand using regular dish detergent and a soft sponge. Never use steel wool or abrasive scrubbers as they can scratch the finish. Always use nylon, bamboo and silicone utensils. Avoid contact with metal which can remove the non-stick surface. Glass lids may go in the top rack of the dishwasher.
Stainless Steel Cookware: Like our flatware, Oneida cookware is dishwasher safe. However, to ensure a long life of use, washing by hand in hot water with a mild detergent is the recommended method. Dry with a clean cloth. If you choose to place it in the dishwasher, the top rack is the safest place and less prone to bumps. Do not let your cookware rest against other metals or sharp items in the dishwasher.
Oneida Bakeware FAQs
How do I care for my Oneida bakeware?
Porcelain Bakeware: This versatile bakeware is easy to clean and completely dishwasher safe. Use care when loading pieces in the machine so they do not bump against other pieces. Avoid harsh detergents with citrus additives. Delicate and oversized pieces should go in the top rack.

Non-stick Bakeware: While dishwasher safe, the best way to preserve the non-stick finish is to wash by hand using regular dish detergent and a soft sponge. Never allow sharp utensils like knife blades to come into contact with the silicone finish. Do not use steel wool or abrasive sponges as they can also scratch and remove the non-stick surface.

Oneida Dinnerware FAQ
What is the difference between ceramic, stoneware, and earthenware?
Ceramic is the term used to describe all kinds of fired clay product.
Earthenware is product fired at the lowest temperature and is much more delicate- almost always requires hand washing and is not for microwave use.
Stoneware is fired at a much higher temperature than earthenware and as a result is much more durable than earthenware- it is harder, can stand up to the dishwasher and is generally microwave safe.
What do you mean when you say decaled dinnerware?
A decal is the pattern that is applied to dinnerware prior to firing. Decals are applied as a sheet, much the same way you would apply a stick-on tattoo. The decal is slid off a paper backing, and it sticks to the unfired ceramic. Using a squeegee, a factory worker gently removes any residual water and air bubbles out from under the decal. Once applied, the entire piece goes into the kiln.
How can hand painted dinnerware be so affordable? Is it really hand painted?
Hand painted product is indeed that, the glazes are applied one color at a time by brush directly to the surface of the ceramic pre-firing. Completed hand painted product may be painted by several workers, each applying a separate color or working on one part of the design.
Does Oneida dinnerware meet FDA standards for lead and cadmium content?
Yes, all Oneida dinnerware meets or exceeds the FDA standards. The United States Food and Drug Administration has very strict standards as to the level of these particles that are acceptable. All dinnerware for sale in the US must meet these standards and we are extremely diligent in fully complying with these standards.
Is My Oneida Dinnerware Dishwasher/Microwave Safe?
Yes! For easy cleaning, your dinnerware is microwave and dishwasher safe.

Oneida Cutlery FAQ
How do I care for my Oneida cutlery?
Good quality cutlery will last a lifetime with proper care. Because cutlery should be cleaned immediately after use to prevent damage caused by certain foods, it is recommended that you wash it by hand in warm soapy water. Using a soft brush or sponge, gently rub each side of the blade. Rinse your knives thoroughly removing all soap. Dry by blotting with a soft cloth or paper towel.
Tips:
• Store knives in block or on a magnetic rack.
• Never place knives in sink filled with other items. This can damage the blade and cause accidents.
• Always use a cutting board. Countertops and other hard surfaces can dull the blade.
Can I put my knives in the dishwasher for cleaning?
Dishwasher detergents and heat are hard on knife metals. For this reason, we do not recommend dishwasher use for cutlery knives. The best way to care of your cutlery is to hand wash all your knives in warm soap water. Allow them to air dry completely before returning them to their block.

How do I sharpen my knives?
You can have your knives sharpened professionally. You may also wish to sharpen them yourselves using a sharpening steel.
• Hold the sharpening steel vertically firmly in your hand.
• Hold the knife firmly by the handle. The tip of the blade should point upward.
• Move the blade from the bolster (or back wide part of knife) to the point.
• Hold the knife at an angle of about 20 degrees with slight pressure over the steel.
• Move the arm, but not the wrist. Hold the sharpening steel at arm’s length in front of you. The blade is drawn at an angle of approximately 20 degrees against the steel.
• The sharpening is done perfectly after 10 - 20 strokes of the knife over the steel. After using the steel for many strokes, test the sharpness of the knife with a piece of plain paper. The knife should easily cut thin ribbons.
Every experienced chef and butcher know that perfect cutting quality of blades depend on the regular use of a sharpening steel. Beginners should try slowly, using smooth strokes. Practice makes perfect!

Oneida Consumer Relations FAQ
How Do I Contact Consumer Relations?
You can reach us by phone or email using the information below. Our office is available by phone on Tuesday, Wednesday, and Thursday from 9:00 am to 4:00 pm Eastern Standard Time, except for designated holidays.
Phone:
(US) 1-888-263-7195
(Canada) 1-800-341-3332

Email: consumer@oneida.com

When Will Consumer Relations Respond to My Call/Email/Message?
Our goal is to respond to all inquiries within 24 hours. At this time however, our Consumer Relations department is experiencing significant staffing challenges and you may experience a longer than normal wait time when trying to reach us. Please know that our current staff is working hard to address the needs of each of our consumers as quickly as possible and we appreciate your patience during this time.

With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our consumers, associates and communities is our top priority. During this time our Consumer Relations team will have limited availability, which may result in a significant delay in responding to your inquiry. Be assured that we are working as quickly as possible to address the needs of all of our consumers and we appreciate your patience during this time.

In an effort to give you the best customer experience possible, we encourage you to take advantage of our online resources to some of your most common questions below.

Where can I purchase Oneida?

Oneida products can be found in most major retail stores across the United States. Another way to purchase Oneida products is by viewing our website.

Can I cancel/modify my order/shipment?

When you place an order at Oneida.com, your order immediately drops into our fulfillment center flow to help ensure your package is delivered within our estimated shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted.

Once your order has been submitted, please refer to our easy return and exchange policy.

Sale Pricing Policy:

Coupon cannot be applied on previous purchases. Discount cannot be combined with other coupons. Promotion may be altered or discontinued at any time.

What does 18/10, 18/8, and 18/0 stainless mean?

These percentages represent the amount of chrome and nickel in the steel alloy that we use to make our products. Chrome is added to aid the steel in corrosion resistance and the nickel is added for a soft, silver-like luster. 18/10 means that the metal has 18% chrome and 10% nickel. 18/8 stainless has 18% and 8% nickel. 18/0 has 18% chrome and 0% nickel.

Why do stains occur on some stainless?

It is stainless ... not stain proof. Discoloration can be caused by ingredients found in tea, coffee, salad dressing, vinegar and salt. Pitting or spotting are usually caused by hard water or from foods with high salt content.

How do I remove stains?

Use a good quality stainless cleaner to remove the "build up" caused by minerals.

Is Oneida stainless dishwasher safe?

Yes! Your Oneida stainless flatware is meant to be used and enjoyed. We suggest that you rinse your flatware after use before placing in the dishwasher. Any scented detergent (i.e. lemon or orange) is not suggested.

How should flatware be put into the dishwasher?

Load the dishwasher with handles of the spoons and forks facing down and the handles of the knives up.

How should one care for sterling, silverplate, or gold plated flatware?

When not in use, keep these types of flatware in a closed drawer or chest lined with tarnish-resistant cloth. We do not recommend any of these three metals to be put in the dishwasher. If you choose to place them in a dishwasher, ensure that you do not mix metals in the same load. Remove flatware before the drying cycle and hand dry. Also, many automatic dishwashing detergents contain bleach that may remove the oxidation that was used to highlight pattern detail. Sterling and Silverplate do require periodic polishing with high-quality silver polish.

What is "open stock"?

Open stock means that individual serving and place setting pieces are available to be purchased separately. This allows you to replace pieces that may be lost or damaged or add to your set over time. All patterns in our “Patterns for a Lifetime” program have the widest variety of open stock availability. Not all patterns have open stock items.

 

What is "Clearance"?

Items offered through our Clearance/Sale section of our site may be sold as a set. Please be informed that the product may be received in one box and not received as sold on the site. For example, when purchasing two sets of six, you may receive twelve in one box. These items are on clearance at a drastically reduced price without detail to individual packaging. The condition or absence of a box for items/sets offered through the Clearance/Sale section of our site will not be considered a valid reason for product return. If our customer chooses to return the product due to this issue, we will not be responsible for customer postage return expenses. If you have any questions, please contact our customer service team at  consumer@oneida.com.

What is in a Hostess Set, Serving Set and an Entertainment Set?

A simple way to remember what pieces are in a Hostess Set is: The word Hostess starts with an "H" everything in a Hostess Set holds something. Hostess Set: Gravy Ladle, Tablespoon, Sugar Spoon Serving Set: Serving Fork, Butter Knife, Pierced Tablespoon Entertainment Set: Casserole Spoon, Dessert Server

What is the difference between ceramic, stoneware, and earthenware?

Ceramic is the term used to describe all kinds of fired clay product. Earthenware is product fired at the lowest temperature and is much more delicate- almost always requires hand washing and is not for microwave use. Stoneware is fired at a much higher temperature than earthenware.. and as a result is much more durable than earthenware- it is harder,can stand up to the dishwasher and is generally microwave safe.

What do you mean when you say decaled dinnerware?

A decal is the pattern that is applied to dinnerware prior to firing. Decals are applied as a sheet, much the same way you would apply a stick-on tattoo. The decal is slid off a paper backing and it sticks to the unfired ceramic, then a factory worker gently squeegies any residual water and air bubbles out from under the decal. Once applied the entire piece goes into the kiln.

How can hand painted dinnerware be so affordable? Is it really hand painted?

Hand painted product is indeed that, the glazes are applied one color at a time by brush directly to the surface of the ceramic pre-firing. Completed hand painted product may be painted by a number of workers, each applying a separate color or working on one part of the design.

Does Oneida dinnerware meet FDA standards for lead and cadmium content?

Yes, all Oneida dinnerware meets or exceeds the FDA standards. The United States Food and Drug Administration has very strict standards as to the level of these particles that are acceptable. All dinnerware for sale in the US must meet these standards and we are extremely diligent in fully complying with these standards.

Does Oneida Crystal contain lead?

No, lead is usually added to crystal only if has an etched or cut design. Our Crystal is lead-free. 

 

Cutlery FAQ

Can I put my knives in the dishwasher for cleaning?

Dishwasher detergents and heat are really hard on knife metals. Hand wash all your knives warm soap water. Allow them to air dry completely before returning them to their block.

How do I sharpen my knives?

You can have your knives sharpened professionally. You may also wish to sharpen them yourselves using a sharpening steel.
Hold the sharpening steel vertically firmly in your hand. Hold the knife firmly by the handle. The tip of the blade should point upward. Move the blade from the bolster (or back wide part of knife) to the point. Hold the knife at an angle of about 20 degrees with a slight pressure over the steel. Move the arm but not the wrist. Hold the sharpening steel at arms length in front of you. The blade is drawn at an angle of approximately 20 degrees against the steel. The sharpening is done perfectly after 10 - 20 strokes of the knife over the steel. After using the steel for many strokes, test the sharpness of the knife with a piece of plain paper. The knife should easily cut thin ribbons. Every experienced Chef and Butcher knows that perfect cutting qualities of blades depend on the regular use of a sharpening steel. Practice makes perfect. Beginners should try slowly, without fear of injury, using smooth strokes (practice makes perfect sense).

 

 

© 2020 The Oneida Group Inc. All rights reserved. Oneida, Anchor Hocking, and all pattern names are trademarks of The Oneida Group Inc. and its subsidiaries.