Return Policy

We are proud of the craftsmanship and quality of all our items. We make your satisfaction our priority and we carefully inspect every single order before shipment.

If you spot any damage after your package is delivered, do let us know right away and take a photo then we will arrange for a replacement.

We will take on the return shipping cost if there are any damaged, broken, defective or incorrect products.

If you are dissatisfied, you can return your purchase for a refund. You just have to send your unused or new items within 120 days. If you have any more questions, please call us at 1-888-263-7195 and we will be happy to help you.

How To Return An Item:

  • If you spot any damage when you receive your package, do let our Customer Service Team know right away and include a photo, then we will arrange for a quick replacement.
  • Fill out the return card that was included with your shipment and also enclose it in your return package.
  • If you don’t have the return card, call us at 1-888-263-7195 for a return authorization number.
  • Put the product back in the box together with all the original packaging.
  • Then, seal the box and deliver it to the address below:
Lenox Returns
Hagerstown Distribution Center
16507 Hunters Green Parkway
Hagerstown, MD  21740