Shipping Information

With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our consumers, associates and communities is our top priority. During this time our Consumer Relations team will have limited availability, which may result in a significant delay in responding to your inquiry. Be assured that we are working as quickly as possible to address the needs of all of our consumers and we appreciate your patience during this time.

In an effort to give you the best customer experience possible, we encourage you to take advantage of our online resources to some of your most common questions under our Customer Service FAQ section.

US Free Shipping Offer

Free Shipping on all complete product orders totaling $99.00 or more (excludes tax, shipping, or handling charges) received through Oneida.com.

Free Shipping is valid on orders where the minimum order amount has been met after applicable discounts have been applied. Gift cards and free items are not applicable to order total. (example offer: FREE Shipping over $99. Any order amount over $99 will be charged $0.00 for shipping).
 
  • Handling fee applied to select items based on weight and/or size.
  • Offer valid only for UPS ground deliveries within the contiguous 48 states.

International Shipping

At Oneida, we work hard to make sure that our services are always available to you when you need them. Forces beyond our control sometimes impact us in ways that cause unplanned service changes. As of May 22nd, 2018 we will no longer be shipping internationally.

Our shipping and processing charges are based on the total amount of your purchase. These charges are designed to cover the cost of processing your order, handling and packaging the products you have ordered, and delivering them to you and/or the recipients you designate. You will receive an email confirmation verifying that your order has been shipped. See the tables below for Standard, UPS next day, and UPS second day shipping rates. UP1 & UP2 shipments may require a signature. 

Our fulfillment center operates Monday through Friday (9am to 5pm).  All Shipping Estimates are based on business hours. Holiday shipping delays noted below. 
All orders placed with promotional shipping cost will be ready to ship from our fulfillment center within 72-96 business hours from time of order. Our fulfillment center will be closed on the following dates to allow associates to enjoy the upcoming holidays with their families. Please allow for a short delay for orders placed on these dates. 

Please note that UPS is unable to ship UP1 & UP2 shipments to P.O. Boxes and APO addresses. UPS may not deliver Saturday/Sunday. Please contact our service team to confirm. Oneida reserves the right to assess a shipping & handling fee to large volume and oversized product orders. We reserve the right to decline orders based on the cost to ship.

Continental US (Excludes Alaska & Hawaii)
Freight / Handling Charges for UPS Ground Shipments

UPS will tender all packages weighing 10 pounds or less to your local post office for delivery.

 
Regular UPS Ground rates:

Range Standard
$0.00 - $15.00 $7.99
$15.01 - $25.00 $7.99
$25.01 - $49.00 $7.99
$49.01 - $78.99 $7.99
$79.00 - $98.99 $7.99
$99.00 - $125.00 $0.00
$125.01 - $200.00 $0.00
$200.01 or more $0.00



Continental US Air rates:

Range UPS 2nd Day  
$0.00 - $15.00 $23.95  
$15.01 - $25.00 $25.95  
$25.01 - $45.00 $27.95  
$45.01 - $65.00 $29.95  
$65.01 - $90.00 $31.95  
$90.01 - $125.00 $34.95  
$125.01 - $200.00 $37.95  
$200.01 or more $39.95  

For orders being shipped to Alaska or Hawaii, please see state specific charts. Unfortunately at this time we are unable to ship to any other International addresses.

 

Alaska:

Range Standard UPS 2nd Day  
$0.00 - $15.00 $22.00 $39.00  
$15.01 - $25.00 $26.00 $43.00  
$25.01 - $45.00 $28.00 $45.00  
$45.01 - $65.00 $32.00 $49.00  
$65.01 - $98.99 $36.00 $53.00  
$99.00 - $125.00 $40.00 $57.00  
$125.01 - $200.00 $44.00 $63.00  
$200.01 or more $48.00 $69.00  

 

Hawaii:

Range Standard UPS Second Day  
$0.00 - $15.00 $22.00 $39.00  
$15.01 - $25.00 $26.00 $43.00  
$25.01 - $45.00 $28.00 $45.00  
$45.01 - $65.00 $32.00 $49.00  
$65.01 - $98.99 $36.00 $53.00  
$99.00 - $125.00 $40.00 $57.00  
$125.01 - $200.00 $44.00 $63.00  
$200.01 or more $48.00 $69.00  

 

Can I cancel/modify my order/shipment?

When you place an order at Oneida.com, your order immediately drops into our fulfillment center flow to help ensure your package is delivered within our estimated shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted. Once your order has been submitted, please refer to our easy return policy.

© 2020 The Oneida Group Inc. All rights reserved. Oneida, Anchor Hocking, and all pattern names are trademarks of The Oneida Group Inc. and its subsidiaries.