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Upcoming Changes

Effective February 1st to February 18th, we will be unable to process any new orders over the web or phone due to our distribution center relocating to Lancaster, Ohio. Please contact us at WebOrders@theOneidaGroup.com or 1-888-263-7195 (Monday-Friday, 8am-5pm EST) if you have any questions regarding your current order or about future order placement.

Frequently Asked Questions

  • What is the change? We will be relocating our current Oneida.com distribution center to Lancaster, Ohio.
  • What is the impact? We will be unable to place orders during the transition period (est. 2-weeks)
  • Why is this change occurring? To ultimately provide a better shopping experience for our consumers. By consolidating our distribution centers, we will improve our product availability and shipping timeframes.
  • Will I still be able to place an order during this time? No. Orders will not be accepted from Feb 1st - Feb 18th while our move is completed. Sign up for our mailing list so you can be one of the first to know when we’re back up and running!